Terms & Conditions

Additional Delivery/shipping Policy Info:

We cannot deliver to APO, FPO, PO Boxes or personal mailboxes. Please use a valid street address for delivery to your order. It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways or any other way as you deem fit, and will fit into the living space of your choice. You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to commercial trucking and delivery companies. sofasla.com assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside/Truck to the inside space. We strongly urge you to not help the delivery drivers unload the packages please allow them to do there job and give them space. Castro Home Furnishings and/or its designated partners will file all claims for replacement of defective or damaged merchandise should the product arrive with a problem. (Please note: You only have 48 hours from the starting time when you receive your delivery to inform of us of any defects/damage, after 48hrs there is no service no agreement no exceptions. You will be responsible to bring back the items to the manufacture for exchange at your convenience.) We only require you to follow a few procedures (stated in the next several paragraphs) that are required in the claims process. , you agree to refuse ONLY with our authorization of the item that is damaged and make notations on the freight bill. You are also required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one day of receiving the shipment. In case the damage is noticed after unpacking the goods, you agree to notify sofasla.com immediately. We will need some digital photographs clearly indicating the damage. In such an event, the claim will have to be initiated by the consignee – in this case You, the Customer, as a concealed damage. In cases where multiple items are part of an order, the charge-back allowed on your credit card will be limited to the value of the damaged item or items after the above mentioned evidence is submitted and approved. Items received in good condition or without any evidence of damage as stipulated above will be charged as listed above in the payment section. Castro Home Furnishings CANNOT AND WILL NOT ACCEPT ANY ITEMS RETURN WITHOUT PRIOR APPROVAL OR AUTHORIZATION; SO, PLEASE DO NOT RETURN ANY OF THE ITEMS WITHOUT PRIOR APPROVAL OR AUTHORIZATION FROM Castro Home Furnishings WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, SHOULD DAMAGES BE NOTICED LATER. Castro Home Furnishings IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE TRUCKER'S DELIVERY RECEIPT. PLEASE ENSURE YOU INSPECT THE CONTENT OF ALL THE PACKAGES BEFORE SIGNING ON THE TRUCKER'S RECEIPT. THE TRUCKER WILL NOT UNCRATE OR OPEN THE PACKAGE. YOU THE CUSTOMER WILL HAVE TO OPEN THE BOXES AND INSPECT THE CONTENTS.

Finishes:

Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

THIS GUARANTEE DOES NOT COVER:

* Variations in the color or graining of wood, wood products, fabric or other materials, including dye lots; natural markings inherent in the finish of any material.
* Damage including scratches, chips, rips, tears and glass or mirror breakage due to normal household use, misuse, abuse or accidents; damage or discoloration caused by sunlight; wear, shading or shrinking of any fabric due to improper cleaning; damage due to moving the furniture from the original delivery location or address.
* Commercial usage. Using the furniture for anything but normal household use will void guarantee.

This guarantee applies to the original purchaser only. Castro Home Furnishings liability under this guarantee is limited to repair or replacement of the defective product at its discretion. This guarantee applies under conditions of normal household usage and does not apply to defects resulting from misuse, accidents, negligence or commercial use. In no event shall Castro Home Furnishings be liable for consequential or incidental damages or breach of this or any other warranty, expressed or implied whatsoever even if the loss or damage is caused by the company's negligence or fault. Some states do not allow limitations on how long an implied guarantee lasts, or the exclusion or limitations or exclusions may not apply to you. This guarantee gives you specific legal rights, and you may also have other rights, which vary from state to state.

Indemnification:

You agree to indemnify and hold harmless Castro Home Furnishings, its parents, subsidiaries, affiliates, officers, directors, agents, employees, or other partners, and suppliers, from any claim, demand, action or damage, including reasonable attorney's fees, made or incurred by any third party arising out of or related to your use of the Site, any Content you transmit via the Site, or your violation of the Terms. How Castro Home Furnishings protects the information you provide The information sofasla.com gathers is never shared with anyone, except in connection with your order and as specified below. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Technically, this shared information does pass out of our direct control, but sofasla.com makes clear to financial companies and manufacturers / shippers we work with that we expect your information to be handled appropriately. We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or your financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control. It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.

Representations and Warranties:

You represent and warrant that:

* You are over the age of 18 and can form a legally binding contract under applicable law. * You have provided and will continue to provide only true, accurate, current and complete information about yourself when filling out the Castro Home Furnishings checkout form (the "Form"). The billing address you provide to Castro Home Furnishings on file for you. - You are not using Castro Home Furnishings service for any improper purpose, and you will act in good faith in your relationship with Castro Home Furnishings. - You have sufficient authority, if you are purchasing on behalf of a company, to bind that company to the Terms.